Frequently asked questions
HOW DO I PLACE AN ORDER?
There are 2 ways to place an order:
For local pickup, select the PICKUP page under SHOP to choose popcorn labeled as PICK UP, during checkout select the pickup option. All orders placed M-F, before 12:00 p.m. ET can be picked up same day.
For Shipping, please select the SHOP page and choose your popcorn, then during checkout select shipping.
*Please note that all Pickup orders placed M-F, before 12:00 p.m. ET can be picked up same day. For Saturday pick ups, you will need to place your order by 5:00 p.m. Friday. All others can be picked up the following business day.
At the Pop Shop, all popcorn is made to order at the beginning of every business day to ensure all orders are received fresh. Due to all orders being perishable and made to order, there will be no returns or exchanges. All sales are final.
If you have any questions or concerns, please email us at firstname.lastname@example.org and we will respond within 48 hours.
Please be aware that our popcorn is created in a shared surface facililty that processes: Peanut, Tree Nuts, Milk, Soy, Egg, and Wheat.
PICK UP ORDERS
Orders can be placed for pick up by selecting “Pickup” on the My cart page. Orders are typically completed and ready for pick up within 24-48 hours from the time the order is placed.
For Saturday pick ups, you will need to place your order by 5:00 p.m. Friday. Customers will receive a confirmation email when your gourmet popcorn is complete and ready for pick up.
Customers may list their desired pick up date and time in the, “Add a note section”, located on the My cart page. The requested date and time must fall within our Pick Up hours. We try to accommodate all pick up date/time requests, but not all are guaranteed.
If ordered M-F, before 12 p.m. ET you may receive same day pickup. All others can be picked up the following business day.
Pick-up location: 6295 W. 56th St, Indianapolis, IN 46254 (Eagle Creek Commons)
Pick-up time: M-F 4:00-6:00 p.m. Saturday 1:00-2:00 p.m.
POPCORN SERVING SIZES
Small Bags: Approx 5 1/2 cups of gourmet popcorn
Large Bags: Approx 8 1/2 cups of gourmet popcorn
We are not currently offering wholesale options at this time.
HOW LONG DOES SHIPPING TAKE?
The Pop Shop ships via USPS within 48 hours after they are placed if received by 5pm ET, Monday - Friday. The Pop Shop does not ship on weekends.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, at this time we do not ship internationally.